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Signup Troubleshooting

I can't sign up for a membership!
There are several major reasons why you may have trouble signing up.

• The first is that your computer may not be accepting cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on) . This is required in order for you to be able to fill in our signup form. If it does not, follow the Instructions for Enabling Cookies.
   

• Another possible explanation for signup problems is that you may be using two languages on your computer. If this is the case, please ensure that your signup information is provided in English.
   

• Sometimes, the signup page may not display correctly because the browser isn't set to "Western" text encoding. In most browsers, you can manually change the text encoding style by clicking on the "View" menu and selecting "Encoding" or "Text Encoding", followed by "Default" or "Automatic". If this doesn't solve the problem, select either "UTF-8" or Western text encoding.
   

• A misconfigured firewall may also cause problems with the signup forms. Try turning off any firewall software you may have installed, such as ZoneAlarm. (Instructions for configuring your firewall).
   

• Sometimes, you may have difficulties submitting our form from a "public computer", for instance from an Internet cafe (cyber cafe), library terminal, and so on. In such a situation, there is not much we can do to help you. Since you are not the owner of the computer, you most likely will not be able to change its security settings. All we can recommend is to try another computer or to wait until you can use your own computer again.
   

• A few of our subscribers are still using old web browsers. Unfortunately, this can lead to problems logging into our site and viewing our charts To remedy the situation, we strongly suggest that you download the most up-to-date browser version available for your computer.
   

  Instruction to download the most current browser.

If you have any further questions, do not hesitate to contact our technical support staff